Customer Service

We have trained and knowledgeable customer service experts, Ken and Jim, who will answer any questions you may have about your potential purchases from us. Ken and Jim are great guys and are long-time professionals in our industry. They will always be anxious to help you in any way prior to, during, and after your purchase from us. They have over 40 years of combined experience in the hearth products industry.

What does this mean to you? This means your experience in dealing with us will be enjoyable and fulfilling and will ultimately result in greater satisfaction from doing business with us. You'll be talking to real live people who live and breathe our products and who are genuine experts in their field.

Our web site is user-friendly so you should be able to walk through the steps to make your purchase with ease. If you should need assistance, however, you may contact Ken or Jim and they'll be happy to assist you.

If you find yourself in need of any unique or unusual products, feel free to email either Ken or Jim and they'll go to great lengths to find what you're looking for and respond to you in a timely fashion.

Happy shopping!